Communication
Whatever they already use. Makaton signs, photographs, now-and-next boards, object cues, a countdown from three, or simply fewer words and more demonstration. Tell us what works at school and we'll use the same.
SEN & additional needs
Nobody needs a label to deserve a good swimming lesson. Our whole method is built around the things that actually change a lesson's outcome: who's teaching, how predictable it is, how loud the room is, and whether anyone is hurrying them. It works for a swimmer with additional needs, and it works just as well for an adult who has never been in a pool.

How lessons change
Swimming technique is the last thing on the list, not the first. These five come before it, and they're the reason progress holds once it starts.
Whatever they already use. Makaton signs, photographs, now-and-next boards, object cues, a countdown from three, or simply fewer words and more demonstration. Tell us what works at school and we'll use the same.
Water temperature, echo, the smell of chlorine, the feel of a wet costume, the noise of the changing room. We plan for the whole visit, not just the half hour in the pool, and we never use water temperature as a shock to be endured.
Same coach, same lane, same order of activities, same seat poolside. When a lesson has to change — a different coach, a pool closure — you hear from us first, with a photograph and a name, so it isn't a surprise on the day.
Nothing happens without the swimmer agreeing to it. If they say no, we stop and we find another route in. A lesson where a swimmer stays regulated and learns one small thing beats a lesson where they get their face wet and don't want to come back.
Hoist and step access, a shallow teaching shelf, a coach within arm's reach, and support workers welcome in the water. Tell us what your swimmer needs to get in and out safely and we'll build the lesson around that route.
Refusing to get in, going rigid, shouting, going silent — all of it is information, not naughtiness. Our coaches are trained to read it and change the lesson, not to manage it out of your swimmer.
Who we teach
Some of our swimmers have a diagnosis and a support plan. Some arrive with a letter from a paediatrician and a long wait ahead. Some just find the pool completely overwhelming and nobody has yet worked out why. All of them get the same first lesson — and so does anyone else who walks in. Plenty of our swimmers have neither a diagnosis nor a difficulty. They simply want to learn, whatever their age.
Our form covers epilepsy, asthma, heart conditions, tracheostomy, PEG feeding, allergies and anything else a coach should know. If your swimmer needs a written plan, we write it with you and the coach who teaches them keeps a copy.
With your permission we'll speak to a school, an occupational therapist, a portage service or a support worker — and work from targets your swimmer is already working on rather than inventing new ones.
A non-mainstream setting
Mainstream group lessons work well for a lot of swimmers. For others the room, the noise, the ratio or the pace makes learning impossible — and the answer isn't to try harder in the same room. Our whole setting is built differently, which is why it works when a class hasn't.
One coach to one swimmer, or two at most. Nobody waits their turn in a queue of eight, and a coach can change the plan mid-lesson without holding up a class.
If your swimmer has a school swimming block or an EHCP, send us the targets and we'll work to them rather than starting again. Our SEN lead will speak to your school's SENCO directly with your permission, and we'll report back on how it's going.
Quiet hours, warm water, no whistles, no music, no public swimming alongside. Most of the sensory load of a normal pool is simply removed before the lesson starts.
The first visit
Read this with your swimmer the night before if it helps. Knowing what comes next is often worth more than a pep talk.
01 · Ten minutes early
Parking is on site and the walk in is short. There's no reception queue during quiet hours, so nobody has to stand still and wait.
02 · Before changing
Not in the loud lobby. You'll meet the coach who'll be teaching, learn their name, and hear the plan for the session before anything starts.
03 · A look around
Where the doors are, where the quiet space is, which lane we'll use, and where you'll sit. Shown, not explained, before anyone gets changed.
04 · At their pace
A private changing room is available and there's no rush on either side of the lesson. Plenty of families arrive already changed and leave straight after.
05 · The lesson
The coach stays within arm's reach. You choose whether you're in the water, on the side, or watching through the door — and that can change mid-lesson.
06 · After
We'll talk through what we noticed and what we'd try next. You'll leave with a straight answer about whether we're the right fit and what a term would look like.
Reasonable adjustments
If you need something that isn't on this list, ask anyway. The answer is usually yes, and if it's no we'll tell you why and what we could do instead.
| Adjustment | What it looks like | How to ask |
|---|---|---|
| Quiet-hour lesson | No public swimming alongside, no music, no whistles. | Requested when you book — every SEN and additional needs lesson runs inside one. |
| Private changing room | A room of your own before and after the lesson. | Ask at the desk when you arrive. |
| Early entry or late exit | Somewhere calm to wait outside the changing-room rush. | Add a note to your enquiry form. |
| A second swimmer in the water | Sibling joins the lesson or waits on poolside with a book. | Mention ages when booking. |
| Your own adult in the water | A support worker, teaching assistant or family member accompanies your swimmer. | Tell us who's coming so we can plan the lane. |
| Sensory equipment | Ear defenders, goggles, floats, woggles, weighted toys, a wet suit. | Available from any coach, any lesson, no need to bring your own. |
| Communication passport on file | Your swimmer's profile, signs and triggers kept with their lesson notes. | Email it over and we'll attach it to their record. |
| Hoist and step access | Poolside hoist and wide steps into the water. | Ask when booking so we can arrange staffing and timing. |
| Now-and-next boards | Photo cards showing the order of the lesson. | Tell us what your swimmer's school uses and we'll match it. |
| Hearing impairment support | A clear line of sight to the coach's face, signs and gestures in the water, and visual cues instead of shouted instructions. | Tell us how your swimmer prefers to communicate and we'll build it into the lesson plan. |
| Vision impairment support | Hands-on guidance, consistent verbal description, and the same lane and entry point every week so the layout never changes. | Ask when booking so we can plan the lane, the entry point and the coach. |
| Learning difficulties support | One instruction at a time, the same words each week, more demonstration and more repetition before anything moves on. | Tell us what helps at school or college and we'll use the same approach. |
Measuring progress
Progress for a swimmer with additional needs is rarely a straight line. Sometimes the win is a whole length; sometimes it's walking into the pool hall without holding your hand.
Questions
Your first lesson is thirty minutes, one-to-one, in a quiet hour. Afterwards we'll give you a straight answer about whether we're the right fit — and if we're not, what to look for instead. Only pay if you want to stay.